Returns Policy

- In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up, perfumes, and cosmetics unless damaged, faulty, or incorrectly supplied.

- If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within a maximum one-day period from receiving the order, please contact our Customer Service on +971566742052 or Email us at: info@mona-beauty.com, also please provide the order number along with your email address and Mobile number for fastest service. A customer service agent will assist you with your request

- Products that are eligible for exchanges and return should be unused and with all tags still attached and in the same condition as received, in their original box and sealed packaging

- Exchanges and returns requests for opened or used products will not be accepted

- For Products that are eligible for a return, you will get refunded within 10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details

- We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly

- Mona-Beauty.com does not accept any responsibility or liability whatsoever for lost, damaged, stolen, or any unauthorized use of cards

- Thank you for shopping at Mona-Beauty.com and For further inquiries, please email us at info@mona-beauty.com or call our Customer Service at +971566742052