Orders and Shipping
For information on a specific order you've already placed, please contact us by WhatsApp at +971566742052 or by E-mail at firstname.lastname@example.org
You may also see below for general delivery timescales:
Orders are shipped on business days (Saturday – Thursday, excluding major
and will be delivered within:
1-3 working days to the main cities in the UAE, (We don't deliver to Remote Areas. We apologize for any inconvenience).
and within 5-10 working days to the main cities in the Gulf Countries.
We do NOT accept P.O Box as delivery address. We apologize for any inconvenience.
We currently accept orders for delivery within the UAE and GCC only We apologize for any inconvenience.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) is not available.
• Difficulty in processing payment information.
• Cannot deliver to address provided.
• Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
Please note that we are not in a position to amend an order or address information once you have confirmed your order.
At Mona-Beauty.com, we understand how important security is to you.
When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol.
• American Express
• Apple Pay
• Cash on Delivery (Inside the UAE only)
For your security and to avoid any fraudulent transactions, your billing name
and address must match that of the credit card used for payment.
We reserve the right to cancel any order that does not match these criteria.