سياسة الشحن

- We offer Free UAE delivery on orders AED 300 and above except Remote Areas (We don't deliver to Remote Areas).
A charge of AED 25 will be incurred on purchases that do NOT exceed the AED 300 free shipping threshold.

- In order to avoid any delays in the shipping process, please make sure to provide full address information along with a valid Mobile number to make it easier for our team to reach you

- You will receive a call from our courier once the order is ready to be delivered. Our courier will contact you to arrange a suitable delivery time. They will strive to deliver your purchase in the defined time period.

- Orders are shipped on business days (Monday - Saturday, excluding major holidays)

- Orders shipped in 1-2 business days, depending on product availability

- A signature may be required upon delivery of the shipment

- PLEASE NOTE: All purchases are subject to bank authorization prior to processing, only authorized purchases will be processed and shipped

- Delivery service is NOT available on Sundays and Public Holidays

- Delivery service is NOT available for Remote Areas in UAE

- Orders are delivered within 1-3 working days in the UAE and 5-10 working days to the rest of the GCC after being confirmed. Your order will be dispatched as soon as your payment has been accepted and certain information has been checked

- We will try our most commercially reasonable effort to meet the estimated delivery time set out above but we cannot guarantee that such estimate can be met and shall not be liable for any delay

- Orders can be delivered to the UAE, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain only

- Cash on Delivery option is available in the UAE only

- Delivery Service is NOT available in specified destinations, including warehouses, logistics centers, airports, container terminals

- We do NOT accept P.O Box as delivery address

- An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address

- All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and delivered. Your order will be delivered by a courier service. Some orders require a signature upon delivery.

- We will deliver to the address of your choice. If your package cannot be delivered, it will be automatically returned to us

- Our courier allows you to track the delivery of your parcel using a tracking number emailed to you when your order is dispatched

- The cost of shipping is charged to the user and will be calculated automatically by the system:
To Main cities only inside UAE: Free for orders over AED 300 except Remote Areas.
A charge of AED 25 will be incurred on purchases that do not exceed the AED 300 free shipping threshold.
Gulf Countries: AED 100 (To main cities only). Delivery service is NOT available for all Remote Areas in GCC.
We apologize for any inconvenience.

Other Countries: Not available

- Delivery service is NOT available for all Remote Areas in UAE. We apologize for any inconvenience.

- Delivery time:
Inside UAE: 1-3 working days
Gulf Countries (GCC): 5-10 working days
Other Countries: Not available.
We currently accept orders for delivery within the UAE and GCC only. We apologize for any inconvenience

- Timing: 
Monday - Saturday: 09:00am - 05:00pm (UAE Time)
We don't operate on Sundays & Official Holidays

- For information on a specific order you've already placed, please contact us by WhatsApp at +971566742052 or by e-mail at info@mona-beauty.com

- Missed Delivery:
If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by phone or by WhatsApp to inform you of the missed delivery and will set a new time for another delivery.

- Thank you for shopping at Mona-Beauty.com and For further inquiries, please email us at info@mona-beauty.com or call our Customer Service at +971566742052